Euro Speciality Automotive is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal and Vehicle Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is Personal and Vehicle Information and why do we collect it?
Personal and Vehicle Information is information or an opinion that identifies an individual and a vehicle. Examples of Personal and Vehicle Information we collect include: names, addresses, email addresses, phone, facsimile numbers, vehicle identification numbers and registration numbers.
This Personal and Vehicle Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.eurospecialityautomotive.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal and Vehicle Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal and Vehicle Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal and Vehicle Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal and Vehicle Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal and Vehicle Information
Your Personal and Vehicle Information may be disclosed in a number of circumstances including the following: • Third parties where you consent to the use or disclosure; and • Where required or authorised by law.
Security of Personal and Vehicle Information
Your Personal and Vehicle Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal and Vehicle Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal and Vehicle Information. However, most of the Personal and Vehicle Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal and Vehicle Information
You may access the Personal and Vehicle Information we hold about you and your vehicle to update and/or correct it, subject to certain exceptions. If you wish to access your Personal and Vehicle Information, please contact us in writing.
Euro Speciality Automotive will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal and Vehicle Information.
In order to protect your Personal and Vehicle Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal and Vehicle Information
It is an important to us that your Personal and Vehicle Information is up to date. We will take reasonable steps to make sure that your Personal and Vehicle Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
Euro Speciality Automotive
Dear valued customers,
We will be closed from 15/12/2023 to 04/03/2024 for holidays and business improvements.
We look forward to assisting with all your European vehicle needs.